Return & Refund

What is your exchange policy?

If for any reason you are dissatisfied with some or all of the goods you have received, you can return them to Miners Nederland within 14 days of receipt. Please contact us first by email: info@minersnederland.com.

The exception to the return conditions is that all ASIC and GPU miners cannot be returned due to customization.

All other goods can be returned to Miners Nederland, Industrieweg 26, 1521NE Wormerveer. We recommend that you return the goods with proof of purchase. The return costs and risks of the shipment are for your own account. We are not liable for uninsured returns.

What can you do with our products during the 14-day reflection period?

You must be able to assess the product to decide if you want to keep it. You may open the packaging to view the product, provided this is done properly. You may not use our products if you do not yet know whether you want to keep them. MinersNederland may ask for compensation if, after the return shipment, it appears that something has been done with the product or the product has been used that was not necessary to assess the product. If after use it appears that something is not right with the product, the right of withdrawal cannot be claimed, but the warranty can be claimed. With regard to the right of withdrawal, you may only inspect and view a product, as you would in a physical store. Using our products automatically excludes these products from the right of withdrawal during the 14-day cooling-off period.

When will I receive my money back?

When your return has been processed, the purchase amount will be refunded as soon as possible to the payment details known to us. If you paid for your order by bank transfer, you can receive your refund Expect 7 working days in your bank account.